NebuSpot Terms of Use

Last updated: 20 October 2026 · Terms version 4

1. Who we are, and this agreement

NebuSpot (“NebuSpot” or “the app”) is published and operated by Audirivision Technologies Private Limited, a company incorporated in India, with its registered office at VO-505, WeWork NESCO IT Park, Goregaon (East), Mumbai 400063 (“Audivision”, “we”, “us”, “our”).

These terms are a legally binding agreement between you and Audivision. You accept them by agreeing and signing in when you first open the app, in the way section 2 describes.

2. Who accepts these terms

1. Adults accept for themselves. If you are 18 or over, you accept these terms yourself. Someone may help you, for example by reading them aloud or operating the phone, but the decision to accept is yours.
2. Accepting for another adult. You may accept these terms for another adult only if you have actual legal authority to act for them in this matter, for example as their court-appointed guardian, or under a power of attorney that covers it. Explaining these terms to someone, or setting up the app for them, does not by itself give you that authority.
3. Children. If the person who will use NebuSpot is under 18, a parent or lawful guardian must accept these terms. By doing so, the parent or guardian:
   1. agrees to these terms personally;
   2. consents to the processing of the child’s data described in the privacy policy; and
   3. is responsible for supervising the child’s use of the app.
   Nothing in these terms makes a child personally liable. Any obligation under sections 9 and 15 that arises from a child’s use of the app is the parent’s or guardian’s.

3. What NebuSpot does

NebuSpot uses your phone’s camera to read NebuSpot tags, which are printed markers placed by venues on doors, signs and facilities. It tells you what each tag identifies, estimates how far away it is, and indicates which way to turn to face it. The direction it gives shows where a tag is. It does not show a safe route to the tag, or tell you whether the way to it is clear.

4. NebuSpot is not an obstacle detector

It only reads NebuSpot tags. It will not warn you about steps, kerbs, holes, doors, vehicles, people or other obstacles and hazards in your path. Keep using your cane, guide dog and orientation and mobility skills as you would without the app.

5. NebuSpot can be wrong

It may miss a tag, read it late or read it incorrectly. Distance and direction are estimates of where a tag is, not a route to it, and they become less reliable as the distance to a tag increases. Treat the app’s guidance as a hint, not a fact. It does not replace a cane, guide dog, sighted guide or orientation and mobility training. Never rely on it alone near roads, stairs, escalators, platform edges, moving vehicles or anywhere an incorrect reading could lead to injury. NebuSpot is not a medical device, and it does not diagnose, monitor or treat any condition.

6. You use NebuSpot at your own risk

Follow the instructions of venue staff, announcements and safety signs. Where they differ from what NebuSpot tells you, follow the venue. You remain responsible for your own safety, and for decisions you make while using the app.

7. Tags and venue information

1. Venues place and maintain tags. Tags are installed, positioned and maintained by the venue that owns or operates the premises, not by Audivision. The venue is responsible for keeping each tag in the right place, in good condition and up to date, and for the accuracy of the information linked to it.
2. We cannot see the tag. We cannot verify that a tag is still in its original location, has not been moved, damaged, covered or copied, or that the information it gives remains accurate. A facility a tag points to may be closed, moved or out of service.
3. Names and logos on tags. A venue’s name or logo on a tag identifies the venue the tag is associated with. It does not guarantee that the venue installed that particular tag, that the tag is genuine, or that it is still where the venue put it. Nor does it mean that we speak for the venue, or that the venue speaks for us.
4. Report a problem tag. If a tag seems wrong, missing or damaged, please tell the venue’s staff, and let us know at contact@audivision.in so that we can pass it on.

8. The service

1. Free to use. NebuSpot is currently free for you to download and use. If we ever introduce paid features for individual users, we will tell you first, and nothing will be charged without your express agreement.
2. Online and offline. Some features, such as reading a tag’s category, work without an internet connection. Others, such as speaking a tag’s name, downloading venue information or receiving updates, need a connection, and may not work if you are offline or our servers are unavailable.
3. Changes to the app. We may change, add, suspend or withdraw features, or stop offering NebuSpot, at any time. Where we reasonably can, we will give notice of significant changes in the app or on this website.
4. Your phone. NebuSpot depends on your phone’s camera, sensors, battery, operating system and settings, all of which are outside our control. We do not promise that it will work on every device.

9. Your responsibilities

When you use NebuSpot, you agree that you will not:

1. use it in a way that breaks the law, or that puts you or other people at risk;
2. remove, move, cover, copy, alter or damage any tag, or make or place a fake or unauthorised tag;
3. copy, modify, decompile, reverse-engineer or try to extract the source code of the app or the way tags are encoded, except where the law expressly allows it;
4. interfere with, overload or try to gain unauthorised access to our servers or services; or
5. without our written permission, use the app or information from it to provide a commercial product or service to others, for example by reselling or sublicensing it, charging others for access to tag information, or building a competing product.

Section 9(e) does not restrict using NebuSpot for your own accessibility needs, including at work, or being helped to use it by a family member, carer or support worker, whether paid or unpaid.

You also agree to follow the rules of each venue you visit. Some venues restrict photography or filming. NebuSpot processes camera images on your phone and does not record or send them, but you remain responsible for complying with a venue’s rules about using your camera.

10. Your account

NebuSpot is used with your account. You are responsible for activity on your account and for keeping access to it secure. We may suspend an account used in breach of these terms. You can ask us to delete your account at any time, as our privacy policy explains.

11. Our intellectual property

The app, the design and encoding of NebuSpot tags, the NebuSpot and AUDIVISION names and logos, and all related software, content and technology belong to Audivision or its licensors, and are protected by law. We give you a personal, non-exclusive, non-transferable and revocable licence to install and use the app on devices you own or control, for your own personal use, including to meet your own accessibility needs at work, and with the help of anyone assisting you, including a paid carer or support worker, in accordance with these terms. We keep all other rights.

12. Your privacy

Camera frames are processed on your device. Uninstalling NebuSpot erases everything it keeps on your phone. What we record, why, how long we keep it, and how to contact us about it are explained in the NebuSpot Privacy Policy.

13. No warranty

To the maximum extent permitted by law, NebuSpot, the tags and all information given through the app are provided “as is” and “as available”, without any warranty or condition of any kind, whether express or implied. This includes, without limitation, any warranty that the app will be accurate, reliable, complete, uninterrupted, error-free or fit for any particular purpose, or that any tag will be detected or read correctly.

14. Limitation of our liability

1. To the maximum extent permitted by law, Audivision, and its directors, officers, employees and consultants, will not be liable to you for any loss, injury or damage arising out of or in connection with:
   1. your use of, reliance on, or inability to use the app;
   2. a tag that is missing, moved, damaged, covered, copied, incorrectly placed or out of date, or information supplied by a venue;
   3. an incorrect, late or missed reading, or an inaccurate estimate of distance or direction; or
   4. any failure of your device, network or the internet.
2. We will not in any case be liable for any indirect, incidental, special or consequential loss, or for any loss of data, profit, opportunity or goodwill.
3. Where we are liable to you despite the above, our total liability for all claims relating to the app will not exceed ten thousand Indian rupees (₹10,000).
4. What these limits do not affect. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, or any rights you have as a consumer that cannot be waived by contract.

15. If you misuse the app

If you deliberately misuse NebuSpot, or tamper with, copy or fake a tag, in breach of section 9, you agree to compensate us for any claims, losses and reasonable costs we incur as a result. This does not apply to ordinary use of the app, including honest mistakes.

16. Governing law and disputes

These terms are governed by the laws of India. If you have a concern, please contact us first (section 18), and we will try to resolve it with you. Subject to any rights you have under consumer protection law to bring a complaint elsewhere, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of or in connection with these terms or the app.

17. Stopping, suspension and changes to these terms

1. You can stop using NebuSpot at any time by uninstalling it. You can also ask us to delete your account and its data, as the privacy policy explains.
2. We may suspend or block access to the app, or to its online features, for anyone who breaches these terms or misuses the app or tags.
3. We may update these terms. We will change the “Last updated” date and the terms version above. If a change materially affects what the app does, what it collects or your legal rights, the app will ask you to accept the revised terms before you continue. If you do not accept them, please stop using the app.
4. Sections 11 and 13 to 16 continue to apply after you stop using the app.

18. Contact and grievances

For any question, complaint or grievance about NebuSpot, these terms or your data, please contact our Grievance Officer:

Grievance Officer
Audirivision Technologies Private Limited
VO-505, WeWork NESCO IT Park, Goregaon (East), Mumbai 400063
contact@audivision.in

We aim to resolve your concern within 30 days.

19. General

1. Whole agreement. These terms and the privacy policy are the whole agreement between you and us about the app.
2. Severability. If a court finds any part of these terms unenforceable, the rest continues to apply, and the unenforceable part applies to the extent the law allows.
3. No waiver. If we do not enforce a term straight away, we can still enforce it later.
4. Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. This will not reduce your rights. You may not transfer your rights under these terms.
5. Language. Where we provide these terms in languages other than English, the translations are for convenience. If they differ, the English version applies.

20. Accepting these terms

By agreeing and signing in in the app, you confirm that you have read and understood these terms and agree to them and to our privacy policy. You understand the app’s limitations, you use it at your own risk, and you remain responsible for your safety while using it. If you do not agree, select Disagree and uninstall the app.