Audivision Support

Last updated: 2 October 2026

Contact us

Email contact@audivision.in. We aim to resolve any problem or complaint within 30 days.

It helps if you tell us your app version (menu › About), your iPhone model and iOS version, and what you were doing when the problem happened. Please do not send us documents that contain personal or sensitive information.

The app also has its own Help, in the app menu, with guidance for each tab.

Requirements

Frequently asked questions

How do I restore my purchase on a new phone?

Sign in, then open the menu › Premium › Restore purchase. Purchases belong to your Apple Account, so use the same Apple Account you bought with. If nothing is found, check which Apple Account is signed in to the App Store in Settings.

How do I manage or cancel my subscription?

Apple bills the annual subscription, so you manage it in your Apple Account: open Settings on your iPhone, tap your name, then Subscriptions, and choose Audivision. Cancel at least 24 hours before the renewal date to avoid being charged for the next year. Premium stays on until the end of the period you have paid for. Deleting the app or your account does not cancel the subscription.

Can I get a refund?

Payments are made to Apple, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves, but we are happy to help if something is not working.

How do I delete my account?

Open the menu › About › Account details › Delete my account, and confirm with Sign in with Apple. You are signed out and your library, highlights, notes and reading history are removed from the phone straight away. Your account is permanently deleted after 30 days; signing in again before then cancels the deletion. Cancel any subscription separately, as above. The Privacy Policy explains exactly what is deleted and what is kept.

I turned off camera access. Does the app still work?

Yes. Only the Live and Scan tabs use the camera, and they show “Camera access is off” until you allow it. Your Library, Books and the reader work without it. To turn the camera on, open Settings › Apps › Audivision and switch on Camera. Registering an Audivision hardware device also uses the camera, to scan its QR code.

Does Audivision work with VoiceOver?

Yes. Audivision is designed to be used with VoiceOver and supports Dynamic Type for larger text. If something is hard to reach or is not announced clearly, please tell us which screen and what you expected, and we will fix it.

What do the microphone and speech recognition permissions do?

They are used only for voice input in Find mode, where you say the text you are looking for. Everything else works without them.

Is my reading uploaded?

No. Your documents, scans, recognised text, library and reading history stay on your phone, and text recognition and speech run on the device. The Privacy Policy lists the account, device and usage information we do receive.

What does the Apple Watch app do?

It works with your iPhone nearby. From your wrist you can open an item from your library and start or pause reading, move by line or page, and capture pages with your iPhone’s camera, which then open in the reader on the iPhone.

Audirivision Technologies Private Limited, VO-505, 10th Floor, NESCO Tower 4, C Wing, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai 400063, India · contact@audivision.in